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Excellence In a Troubled Economy

Despite the recent challenges faced, the recession has an upside for collections. Creative managers are using that pressure to bring long-needed improvements to the profession. Joe Pratt's recent article published in Collections & Credit Risk describes what excellence can mean in collections, and how a few centers are adapting accordingly.
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Managing the Two Faces of Risk

One of the top 10 most read articles of the third quarter by BAI Banking Strategies.

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