Articles

What is happening in the news, not just with ALI Solutions but with the contact center industry as well.

2011 News

The Promise and Peril of Proactive Outreach
bankerstuff

Collections for Customer Care (and Retention)
BAI Banking Strategies

Tricky Balancing Act in Collections
American Banker

Viewpoint: FCC Cell Phone Rule Would Raise Risk
Collections & Credit Risk


2010 News

Balancing Act
Bank Technology News

Something New About Risk
bankerstuff

Fixing Risk When IT Is Booked
BAI Banking Strategies

Excellence In a Troubled Economy
Collections & Credit Risk


2009 News

The Mysterious Case of the Reactivating Customer
ABA Banking Journal

Better, Not Busier
Call Center Times

Managing the Two Faces of Risk
BAI Banking Strategies

ALI Solutions Credit Risk Score
Nilson Report

ALI Solutions Stages Preemptive Risk Management Workshops in Philadelphia, Charlotte, San Francisco, Dallas and Chicago Early Detection Solution Identifies Risk As Early As Day One
CNBC

New OnQ3 System Helps Card Issuers Handle High Collection Call Load
ABABanking Journal

OnQ Gets an Update
Collection Technology.net

ALI Solutions’ OnQ™ 3 to Handle Over 3 Million Collections Calls per Day
ContactCenterWorld.com

Top Tech Treatments In Tough Times
Collections & Credit Risk

In Modifications, One Size Cannot Fit All
American Banker

The Cramdown Journal
MortgageDaily.com

My Economic Wish List
Wall Street Journal

Freddie Mac Launches Aid for High-Risk Loans
Washington Post


2008 News

More Mortgage Holders Fell Behind on Payments in 3rd Quarter
Wall Street Journal

Massive Effort to Save Mortgages
Wall Street Journal

Thieves Stole Identities to Tap Home Equity
The Washington Post

Consumers Feel the Next Crisis: It’s Credit Cards
The New York Times