Events Calendar for 2012
Event
- Title:
- Contact Center Channels: Beyond One Dimensional Outreach
- When:
- 05.06.2010
- Where:
- Garden Court Hotel - Palo Alto
- Category:
- Workshops
Description
For decades businesses have built call centers, dedicated to launching outbound calls and answering inbound calls; during that same period most technological advances have focused on making automated dialing and call routing more efficient. Today the call center has become the contact center, with new technology and greater demand for cost-cutting pushing the smallest collection team to the largest customer service division to move beyond fixed-line telephones to contact today's mobile, tech-savvy consumer.
Venue
- Venue:
- Garden Court Hotel - Website
- City:
- Palo Alto
- State:
- CA
NOTE: All event locations and dates are subject to change.