ALI Solutions

The Intelligent Contact Suite helps collections operations do what matters most – reduce roll rates, manage delinquency levels, limit charge-offs and control collection costs. It starts by determining the optimal treatment for each account in order to maximize effectiveness within the constraints of a budget. Next, for the accounts assigned to dialer campaigns it finds the best time and place to call each one, calculates the impact on delinquency of each contact and generates a schedule for each campaign that produces more contacts – and more valuable contacts – for agents. Finally, it works with all of the dialers to maximize agent utilization and enforce legal and corporate limits on calling frequencies. The Intelligent Contact Suite automates strategy management while enabling rapid deployment and balanced testing of new strategies to meet new challenges.

In short, the Intelligent Contact Suite is a powerful array of products that enable organizations to reduce the cost of direct customer interactions, improve Right-Party-Contacts and optimize agent resources.

Beyond “dialing for dollars”

Intelligent Contact Suite solutions are based on knowledge gained from ALI's domain expertise, an analysis of billions of customer interactions and specific customer portfolio characteristics. As a result, organizations can reach out to the right customer, at the right time, with the right treatment, over any outbound channel. Even better, the Intelligent Contact Suite continually captures, monitors and measures the results of every customer interaction to make ongoing improvements in ROI, best processes, Right-Party-Contacts and promises to pay.

Modular solutions to fit your needs

The Intelligent Contact Suite includes the following products.

ActionSelect for Collections™ – drives optimal delinquent customer treatment decisions using Action Analytics™, optimization and simulation.

CallTech™ – maximizes dollars collected or sales-per-agent, per hour. CallTech optimizes daily outbound call schedules by using call targeting analytics to determine the probability of getting a Right-Party-Contact and the probability of response to the call.

OnQ™ – automates and centralizes campaign and policy management while ensuring call rule compliance.

Benefits

With a proven track record of delivering innovation in collections, Intelligent Contact Suite can help:

• Collect more money and improve bottom line results.
• Reduce cost to collect, from pre-emptive collections to late-stage collections.
• Free up agent resources by using the lowest cost channel to connect with customers.
• Redeploy top-level agents to work more productively on complex or high-return cases.
• Improve Right-Party-Contact rates by fast-tracking debtors to the lowest cost channel, at the right time.
• Support more effective list penetration, delivering contact strategies based on segmentation rules that drive results.

Click here for more information about ALI Solutions and how they can help you enhance risk management and improve profitability.