ALI Solutions

Automated dialers have become valuable instruments in the collection resources arena. However, these devices working alone do not accurately gauge when collection staff will actually reach the correct customer with a desired result. CallTech software integrates with OnQ and major-brand dialer(s) in a way that optimizes dialer and agent productivity. CallTech balances available agent resources, probability of customer contact, and customer importance, and applies predictive models to help organizations schedule best-time-to-call for all customers.

Self-Learning, Historic Models

Organizations deploy CallTech and see instant results. Based on its ability to auto-rebuild its models using a monthly rolling sample of data, organizations can get this immediate leverage. Additionally, CallTech optimization models are dynamic and intelligent over time, providing increasingly higher levels of accuracy based on the data CallTech continues to collect. Each month, CallTech automatically refreshes its models, using the last 60 days of the organization’s call history. No intervention is required for this refresh process.

Optimization is the Key

Using its powerful call targeting analytic engine, CallTech optimizes daily outbound call schedules, helping to easily identify the best time to call and the best number to call. Each morning, CallTech automatically processes a copy of the day’s calling list, segments the list according to rules and calculates contact probabilities for each account, matches each segment with the resources assigned to work it, and builds the optimal calling schedule.

With CallTech, organizations can simply and easily determine the probability of getting a Right-Party-Contacts and the probability of response to the call.

Customized Scheduling

With the assistance of an ALI representative, organizations can update the CallTech database of call history can be used to refine the call strategy by adjusting segmentation, the weighting of assignments and the treatments to apply. Organizations can maximize contacts to certain populations or contacts to specific types of accounts such as those with high balances or risk scores.

CallTech is often used with OnQ to deploy time-based calling campaigns. OnQ automates and centralizes campaign and policy management, helping to guarantee call rule compliance while satisfying goals and quotas.

Benefits

Proven to have increased Right-Party-Contacts and Promises to Pay by 15-30%+, CallTech can help organizations:

• Increase dollars collected within budgetary, compliance and resource goals.
• Reduce roll-rates and charge-offs.
• Gain both immediate and long-term benefits through historic and self-learning models.
• Enhance agent productivity and satisfaction.
• Deliver an ROI in six months or less.

Click here for more information about ALI Solutions and how they can help your organization enhance collection management and improve profitability.